Previous incidents

Batch send messages may be delayed due to a large campaign on 2 June 2025 (Monday). Please avoid sending non-critical messages if possible.

The incident has been resolved as of 7:10am and services have resumed as per normal.

The incident has been resolved as of 11:10pm and services have resumed as per normal.

The large campaign has concluded. Thank you for your patience.

The incident has been resolved and services have resumed as per normal.

The large campaign has concluded. Thank you for your patience.

Please be informed of a Singtel service interruption that occured between 1:38am to 1:45am, where Singtel began intermittently failing messages.

If you had a campaign sending messages using the single send mode at this time, please check your campaign logs to find out if your campaign was affected.

Please be informed of a Singtel and Starhub service interruption, where users may experience delays in receiving or fail to receive messages. We will update once normal service resumes.

[Update]
We have detected an issue due to increased failures affecting Singtel and Starhub recipients. Upon further investigation, we have confirmed that these are genuine failures related to specific recipients using Starhub and Singtel services.

We apologise for any alarm or inconvenience this may have cau...

The large campaign has concluded. Thank you for your patience.

Internal testing has been completed and sending is back to normal.

The incident has been resolved and services have resumed as per normal.